Terms and conditions

1. Services available for booking

Through this website you can book guided tour and activity packs in Málaga, private guiding services by traveller profile, and professional 360º photography and virtual tour services. Links to external car hire and activity platforms are not bookings with 360malaga: they are governed by each platform's own terms.

2. Prices and taxes

Prices are shown in euros. Amounts shown as indicative ("from") depend on the number of people, duration and activities chosen; the final price is the one shown in the summary before payment. Applicable taxes are calculated and displayed at that point.

3. Payment and confirmation

Payment is made online through a secure gateway. The booking is considered confirmed once payment is completed successfully and you receive confirmation by email. If payment is not completed, there is no booking.

4. Changes, cancellations and refunds

· Cancellation more than 48 hours before the service starts: full refund of the amount paid.

· Cancellation between 48 and 24 hours before: 50% refund.

· Cancellation less than 24 hours before, or no-show: no refund.

· Date changes: handled subject to availability and free of charge if requested more than 48 hours in advance.

· If the service is cancelled on our side or due to force majeure (adverse weather preventing the activity, closure of the site), you'll be offered a date change or a full refund, at your choice.

Requests are sent to info@360malaga.com or by WhatsApp to +34 698 28 64 21. Refunds are issued to the same payment method within a maximum of 14 days.

5. Right of withdrawal

Under Article 103.l) of Royal Legislative Decree 1/2007, there is no right of withdrawal for leisure services booked for a specific date or period. Instead, the cancellation terms in section 4 apply, which are more favourable than the legal minimum.

6. Customer obligations

· Provide correct contact details and arrive at the agreed place and time.

· Inform us of any accessibility needs, allergies, or the presence of children or pets when booking.

· Follow the safety instructions given by the guide or activity provider.

7. Complaints and dispute resolution

You can raise any complaint at info@360malaga.com. As a consumer, you can also turn to the EU's online dispute resolution platform or Andalusia's consumer affairs bodies. These terms are governed by Spanish law and are complemented by the Legal Notice and the Privacy Policy.